FAQs
General Questions
Can you make custom Tatami pieces?
Yes, we can specially handcraft our Tatami to fit according to your required size and dimensions.
How do you maintain Tatami?
Our Tatami can be maintained in three easy steps. First, lightly vacuum the Tatami along the weave, then wipe it with a damp cloth. Lastly, use our Tatami Mist that has been specially made for our Tatami. Leave it to dry and ventilate for 15-30 minutes. We recommend doing it once a week to allow your Tatami to go a long way with you.
How long does it take to pre-order a standard or specially-made Tatami?
You may contact our Tatami Team at +65 9101 1795 or +65 6336 6018 so that we may advise you based on your requirements.
How long can our Tatami last?
Our average lifespan of our Tatami is 8 to 10 years, when the Tatami is taken care of and has been properly maintained. As we have been providing our clients with our Free Lifetime Annual Basic Cleaning for the past 22 years, we have seen our clients using our Tatami for up to 15 to 20 years as well. With proper maintenance with our specially formulated Tatami Mist and lots of love, our Tatami can go a long way with you.
Do I need to make an appointment before coming down to the showroom?
Due to the covid-19 restrictions, please make an appointment to visit our showroom here:Â Book An Appointment to Our Showroom
Is there any warranty on your product?
We offer a Free Lifetime Annual Basic Cleaning Service for Igusa products for all our clients based in Singapore. Each year, clients are encouraged to drop off their Tatami furnishings at our Paya Lebar Galleria Showroom to regain their Tatami’s fresh & clean feel! This is our assurance to clients that we will be with you through every step of your Tatami journey.
Will the fragrance of Tatami dissipate?
The fresh grassy fragrance of the Igusa can be strong for the first 6 months but it will eventually tone down when you become used to the Tatami fragrance. The fragrance of the Tatami is a very important part to the Japanese as it is akin to that of forest therapy and has plenty of benefits for the mind and body.
What is Tatami?
Tatami has a history of 2000 years in Japanese culture and lifestyle. Tatami originated in Japan, and it is a type of woven mat traditionally used by Japanese Royals, Samurais, and Japanese Officials as beds, floorings and chairs. The Japanese believe that Tatami has a natural connection to the individual’s wellbeing. Some benefits include the distinctive grassy fragrance of the Igusa, relaxing your mind and body, and being able to cool your body down during hot and humid temperatures and vice versa.
Do you have any promotions?
You may contact our Tatami Team at +65 9101 1795 or subscribe to our newsletter to be up to date on any promotions that we may have.
Is the Tatami with dark weaving chemically dyed?
We do not chemically dye our Tatami. To get the dark weaving on our Tatami, the Igusa is dyed in vegetable dye that has no chemicals.
What is the difference between a Futon and Tatami?
In Japan, the Tatami traditionally acts as a flooring in their rooms where their daily day activities take place. When it is night time, they would take out their Shikibuton (Futon) as their mattress for night sleeping and fold it back up in the morning for their daily day activities.
Will Tatami be affected by the friction of my body?
Tatami loves body contact as it helps to season the Tatami. As with all products, wear and tear can be expected after many years of usage. However, if you regularly maintain your Tatami with our Tatami Mist and show it some tender loving care, your Tatami can go a long way with you.
What else can I do to prolong the lifespan of my Tatami?
We advise our clients not to drag any sharp or pointed objects on them. Tatami loves body contact and it should be used regularly and not be kept away without ventilation for a long time as it is a natural product after all. We also urge our clients to clean their Tatami once a week to allow their Tatami to go a long way with you. Our Tatami can be maintained in three easy steps. First, lightly vacuum the Tatami along the weave, then wipe it with a damp cloth. Lastly, use our Tatami Mist that has been specially made for our Tatami. Leave it to dry and ventilate for 15-30 minutes. Ventilation and regular maintenance of our Tatami is very important.
How is your Tatami different from the ones in Japan?
Our Tatami has been specially innovated for hot & humid climates for the prevention of mould. We also have our specially formulated Tatami Mist to give our Tatami an additional layer of protection.
What is our Tatami made with?
Our Tatami is handcrafted by our Japanese Family using Premium Natural Igusa from the southern part of Japan, in Kyushu, Kumamoto.
Delivery
Are there delivery charges?
We provide free local delivery when you purchase items above $150. For items below $150, there is a delivery charge of $3.99 for local delivery. International shipping charges vary.
How long does delivery take?
The delivery may take 3-5 working days and we will contact you to confirm the delivery time and date. Please reach out to our Tatami Team at +65 9101 1795 or +65 6336 6018 for more information. You may also self-collect.
Do you offer international shipping?
Yes, we do. Please reach out to our Tatami Team at +65 9101 1795 or +65 6336 6018 with your postal code & address and preferred Tatami Item for further information.
Can I self-collect my order?
You may self-collect your order but do let us know when you are coming down so that we can prepare your order for you. Our store is open opening hours are as follows: Monday to Saturday: 11 am – 8 pm.
Annual Cleaning Service
How often can I bring my Tatami?
Our Lifetime Basic Annual Cleaning service is free once per year. If you require multiple cleaning services during the year, it is chargeable.
How long does the cleaning service take?
It takes about 3 to 5 working days for non-peak periods and 5 to 7 working days during peak periods.
Can I bring my futons or Hinoki pillows down for the cleaning service?
Our annual free cleaning service is exclusively for our Tatami line of mobile furnishings and floorboards. It does not extend to our futon and hinoki wood lines.
What are the items I can bring for the cleaning service?
We only accept our Tatami Igusa products for the Annual Cleaning Service.
How much are the storage charges?
It depends on the number of items and the duration. Please reach out to our Tatami Team at +65 9101 1795 or +65 6336 6018 so that we may advise further.
Do you deliver and pick up the items for the cleaning service?
Our Lifetime Basic Annual Cleaning Service is a self pick up, self drop off service. If you do require your items to be delivered, please reach out to external outsource delivery providers.
Can I get a new Tatami Bag?
Yes, you can purchase a new bag. Please reach out to our Tatami Team at +65 9101 1795 or +65 6336 6018.
How much is the Tatami Mist?
The Tatami Mist is $50 and it has been specially formulated to help your Tatami go a long way with you.
How do we book an appointment for the Free Annual Basic Cleaning Service?
If I spill my drink on the Tatami, will it stain and seep through the Tatami?
Igusa has a layer of waxy coating which makes our Tatami products slightly water-resistant. Hence, the liquid will take a longer time to seep in compared to other materials like memory foam or fabrics. Please have a look at our series of videos on spillages and how to clean them up here.
Do I have to leave my Tatami under the sun to dry?
That is not necessary. You can air dry it with a ceiling or standing fan.
Will Tatami be damaged easily?
We advise our clients not to drag any sharp or pointed objects on them. Tatami loves body contact and it should be used regularly and not be kept away without ventilation for a long time as it is a natural product after all. We also urge our clients to clean their Tatami once a week to allow their Tatami to go a long way with you. Our Tatami can be maintained in three easy steps. First, lightly vacuum the Tatami along the weave, then wipe it with a damp cloth. Lastly, use our Tatami Mist that has been specially made for our Tatami. Leave it to dry and ventilate for 15-30 minutes. Ventilation and regular maintenance of our Tatami is very important for it to go a long way with you.
Will my Tatami get mouldy?
Our Tatami has been specially innovated for hot & humid climates for the prevention of mould. We also have our specially formulated Tatami Mist to give our Tatami an additional layer of protection.Tatami only gets mouldy if you do not use it often and leave it in a dark place for too long without any sunlight & ventilation. For this reason, we recommend our clients to use their Tatami often, to have it ventilated and to use our Tatami Mist to prevent such incidents from occurring. If you do find mould on your Tatami, please dry the Tatami for 2 to 3 hours in a well-ventilated space. In the meantime, please reach out to our Tatami Team at +65 9101 1795 or +65 6336 6018 with a picture of the affected area and we will advise you further.
Does Tatami breed insects?
Our Tatami products do not breed insects unless you create conditions for insects to come onto it. Insects cannot live in places where there is no food and some of their food sources are food crumbs, dead skin cells, dandruff, dust, dirt and mould. When cleaning of Tatami products is not done, insects from external sources will be attracted to their food source on your Tatami. As they start feeding on the dirt on your Tatami, it may seem like there are insects growing on the Tatami, however, it is the food source on your Tatami that has attracted them. External pests and foreign infestations in your home may also be attracted to your Tatami. For these reasons, we advise our clients to not store their Tatami away for a long time without any ventilation, to remove their Tatami from areas of the house with foreign infestations and to regularly vacuum and wipe their Tatami with our Tatami Mist. You may also contact our Tatami Team at +65 9101 1795 or +65 6336 6018 for advice if such a scenario occurs to you.
Do you do repairs?
Please reach out to our Tatami Team at +65 9101 1795 or +65 6336 6018 with a picture of the affected area and we will advise you.
Can the Tatami Mist be used on other natural products?
Our Tatami Mist can be used on other natural materials at your own discretion as it has been specially formulated for our Igusa Tatami products.
Does our Hinoki Mist repel insects and get rid of room dust?
Our Hinoki Mist is an essential oil that is not solely used for cleaning. However it has multiple uses that can help freshen up your room & sanitise any surfaces. You may spray on any surface and wipe it down.
