Refunds & Returns

The Tatami Shop Pte Ltd offers a 3 -day return policy. Once the item has been delivered to you, you have 3 days to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and unused. If you have received a damaged or defective item, you may exchange it for a piece of equal value. You must provide The Tatami Shop with at least 4 photographs or a video of your item in order to be eligible for a return. The Tatami Shop Pte Ltd is not liable to replace or refund goods which have not been fully paid for.

If you receive an incorrect item, please contact The Tatami Shop Pte Ltd immediately. The correct item will be sent to you in a timely manner & arrangements will be made for the return of the incorrect product.

Returned goods should be unused, clean and undamaged, in original tags and packaging & exchange or refund will only be granted if the items have met these standards. Sale items and customised items are not exchangeable nor returnable. Should the refund be issued, there will be an admin charge of 20% of the total value of the invoice. All delivery charges should be absorbed by the client. You will be solely responsible for any additional shipping fees or costs that result from a return.

Should the client require our services, there will be a delivery fee charge. The Tatami Shop Pte Ltd reserves the right to reject any returns if the item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc. Exchange items should be of the same value. We will refund the purchase price of the relevant product(s) returned to us excluding delivery & administrative charges (if any). Refunds will be given in the same form as the payment for the original purchase within 30 working days.

Clients are not entitled to exchanges or refunds if:

• The client had damaged the item.
• The client had misused the item and caused the fault.
• The client had tried to repair the item himself or had someone else try to repair it, and in the process damaged it.
• The client had changed his mind and no longer wanted the item.
• The fault is due to wear and tear.
• The client had been told about the fault before he bought the item.
• The client has ordered a custom made or specialised item.
• Clients who have bought a second-hand product of The Tatami Shop Pte Ltd from external sources or previous clients are not entitled to any remedies.
• The Tatami Shop Pte Ltd does not practice item trade-in arrangements as The Tatami Shop Pte Ltd products are all personal use items

Contact us at care@tatamishop.com for questions related to refunds and returns.