General
These Terms & Conditions govern The Tatami Shop Pte Ltd and your access to and use of www.tatamishop.com (hereinafter "website"). By using this website and purchasing from The Tatami Shop Pte Ltd, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, including any additional guidelines or rules applicable to specific services or products posted by The Tatami Shop Pte Ltd.
The Tatami Shop Pte Ltd reserves the right to change or amend these Terms & Conditions at any time without prior notice. Your continued use of services provided by The Tatami Shop Pte Ltd following any changes constitutes your acceptance of such changes.
Products
The Tatami Shop Pte Ltd reserves the right to modify product specifications, including those related to goods sold or retailed, at its sole discretion. Actual product colors may vary slightly from those displayed on the website due to differences in screen resolutions or lighting conditions. Handmade products using natural materials may exhibit variations in dimensions, texture, and fragrance, which are natural characteristics and not considered defects.
Products made with natural Igusa rushes have a distinctive fragrance that may diminish over time. Color and texture changes resulting from ageing and use are inherent features of natural materials and are not defects.
Prices & Payment Methods
- Currency: Prices are displayed in Singapore Dollars (SGD) by default. Customers purchasing internationally may view prices in their local currencies if available, but all transactions will be processed in SGD unless otherwise specified.
- Payment Methods: Accepted payment methods include PayPal, bank transfer, major credit cards, and international wire transfers. Customers are responsible for any transaction fees associated with payment methods. All payments are processed securely online via STRIPE.
All prices listed include applicable Goods & Services Tax (GST) for Singapore orders. For international shipments, taxes, duties, and other applicable fees imposed by the destination country are the sole responsibility of the customer.
Prices are correct at the time of publication. In the unlikely event that the price of an item has been incorrectly advertised, we will contact you to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order.
Late payment fees of 5% of the total invoiced amount per 30-day period will apply if payment is not received within 30 days of delivery or pick-up. The Tatami Shop Pte Ltd reserves the right to pursue legal action to recover unpaid balances.
Acceptance of Orders
The Tatami Shop Pte Ltd reserves the right to reject or cancel orders at its discretion, including but not limited to situations involving stock limitations, inaccuracies in product or pricing data, or issues flagged by fraud prevention protocols. If your order is cancelled, The Tatami Shop Pte Ltd will notify you promptly and issue a refund if payment has been received.
Ownership and liability transfer to the buyer upon dispatch of the products to the designated courier or delivery service. International buyers are responsible for ensuring compliance with their local import regulations.
Transfer of Title
By placing an order, you authorise The Tatami Shop Pte Ltd to engage third-party logistics services on your behalf. Title and risk of loss transfer to you upon dispatch from our facilities to the courier. Customers are responsible for ensuring accurate delivery details to prevent delivery issues.
Warranty & Service
The Tatami Shop Pte Ltd does not provide express or implied warranties, including warranties of fitness for a particular purpose. Any claims related to defects or serviceability will be reviewed individually.
The annual Tatami cleaning service is available exclusively for products purchased directly from The Tatami Shop Pte Ltd and applies only within Singapore. Charges may apply for repairs, transportation, or on-site services. For international customers, warranties and services may be limited depending on location.
Defects
Natural variations in materials such as blemishes, color differences, and texture changes due to wear are not considered defects.
The Tatami Shop Pte Ltd disclaims liability for indirect, consequential, or incidental damages arising from product use or dissatisfaction.
Exchange & Return Policy
- Damaged or Incorrect Items: Exchanges for damaged or incorrect items must be requested within 3 days of receipt. The Tatami Shop Pte Ltd requires photographic evidence of damages.
- Return Eligibility: Products must be unused, clean, and in their original packaging with all tags intact. Sale items, custom-made items, and second-hand products are not eligible for return or exchange.
- Refunds: Refunds will be issued in the original payment method within 30 business days, minus administrative fees and delivery charges. For international orders, customers are responsible for return shipping costs.
- Read Our Refund Policy for more details.
Special Orders
Custom orders require accurate specifications provided by the customer. A 50% non-refundable deposit is required upon order confirmation. Any errors resulting from inaccurate customer-provided specifications are the customer's responsibility. Cancellations of custom orders will result in the forfeiture of the deposit.
Lead Time & Shipping
Shipping lead times vary based on the product type and destination. For international orders, estimated delivery times exclude customs clearance delays. Customers are responsible for any import duties, taxes, or customs fees.
Express shipping and expedited production are available at an additional cost.
Cancellation Policy
Orders cancelled after dispatch are subject to delivery and administrative fees. Refunds for cancelled orders will be issued within 30 business days, excluding non-refundable costs.
Intellectual Property
All trademarks, product designs, and content on the website are the intellectual property of The Tatami Shop Pte Ltd. Unauthorized reproduction or use is prohibited.
Privacy & Conduct
The Tatami Shop Pte Ltd values customer privacy. By submitting reviews, testimonials, or images, you grant The Tatami Shop Pte Ltd permission to use this content for marketing purposes.
Customers are expected to engage respectfully with The Tatami Shop Pte Ltd staff. Harassment, abuse, or inappropriate behaviour will not be tolerated and may result in denial of service.
International Shipping
The Tatami Shop Pte Ltd ships internationally. Customers are responsible for ensuring that products meet local import regulations. Shipping costs, customs duties, and taxes are non-refundable.
Governing Law
This agreement is governed by the laws of Singapore. For international customers, local laws may apply, and compliance with these laws is the customer's responsibility.
